S216 Promise To Pay – Updates

NOTE: Click on the hyperlink to take you immediately to help for the chosen screen.

· Reschedule PTP

· Record PTP Outcome

RESCHEDULE PROMISE TO PAY

Purposes:

This screen allows MIMS Users to reschedule an active promise to pay.

The following groups have access to this screen:

· Call Center Agent

· Collection Agents (RGPU, File Intervention, Compliance 4)

· Compliance 5 Agent

· MEP Senior Management

· Program Development Agent

· ISO Agent

· SIU Agent

· System Administrator

Navigation

Collections à History of Collection Tool à PTP

Procedure:

1. Select the status option ‘Reschedule’.

2. Enter the date in which the promise will be rescheduled in the field labeled ‘Date’. Ensure that the format is YYYYMMDD with a maximum of 14 days in the future.

3. Comments are mandatory in the field box labeled ‘Additional Remarks’.

4. Click the ‘Save’ button to save your entry. The system will return you to ‘S85 Collection Tool History’ screen where the new PTP tool will be displayed.

S216 Promise to Pay – Updates

Screen Label	Description/Instructions
Confirmation
Reschedule	Select this option to reschedule the Promise to Pay.
Date	Enter the date in which the promise is to be rescheduled. Must be within 14 days in the future. Follows format YYYYMMDD, where Y = year, M = Month and D = Day..
Additional Comments	Enter your comments regarding the rescheduling of the promise to pay. Mandatory entry. Maximum length of 200 characters.
	Click this button to save the data entered.
	Click this button to return to the ‘S85 Collection Tool History’ screen.
Status
Promise	Promise to do by – displays the initial promise date. User – displays the MIMS User name that entered the PTP. Promise Text – displays the details regarding the PTP.
Review	Review – displays the new date (rescheduled date) in which the promise is to be fulfilled. (Only displayed if there is a review date.) Reschedule Count – displays the number of times the promise has been rescheduled.
Remarks	Displays comments regarding the promise to pay.

Possible Error Messages/System Warnings:

ID	Error Message Description	Action
105	Additional Remarks is mandatory.	Ensure that you have entered comments in the field box labeled ‘Additional Remarks’.
269	Reschedule Date is mandatory.	Ensure that you have entered a date in the ‘Date’ field box.
613	Review Date is invalid. Must be in YYYYMMDD format.	Ensure that the date entered is correct.
661	Reschedule Date must be a future date.	Ensure that the correct future date has been entered.
662	Reschedule Date may be a maximum of 14 days in the future.	Ensure that the future date entered is no greater than 14 days in the future.

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RECORD PROMISE TO PAY OUTCOME

Purposes:

This screen allows MIMS Users to record the outcome of a promise to pay. Outcomes are represented by the statuses of ‘Kept’, ‘Broken’ or ‘Abandoned’.

The following groups have access to this screen:

· Call Center Agent

· Collection Agents (RGPU, File Intervention, Compliance 4)

· Compliance 5 Agent

· MEP Senior Management

· Program Development Agent

· ISO Agent

· SIU Agent

· System Administrator

Navigation

Collections à Collection Tool History à PTP

Procedure:

1. Enter the desired MEP file number and click the ‘Get’ button.

2. Select the appropriate status of the Promise To Pay:

· Select ‘Kept’ if the debtor complied with his/her promise.

· Select ‘Broken’ if the debtor did not comply with his/her promise.

· Select ‘Abandon’ if the debtor wishes to abandon the promise all together (comments in the ‘Additional Remarks’ box is mandatory).

· Select ‘Remarks Only’ if you wish only to add comments regarding the Promise To Pay.

3. Enter your comments in to the field box labeled ‘Additional Remarks’.

4. Click the ‘Save’ button to save your entry. The system will return you to ‘S85 Collection Tool History’ screen where the new PTP tool will be displayed.

S216 Promise to Pay – Updates

Screen Label	Description/Instructions
Confirmation
Kept	Select this option if the debtor kept his/her promise.
Broken	Select this option if the debtor did not comply with his/her promise.
Abandoned	Select this option if the debtor wishes to abandon the promise all together. Comments in ‘Additional Remarks’ field box is mandatory.
Remarks Only	Select this option if you wish to only add comments regarding the promise to pay.
Additional Remarks	Enter your comments regarding the promise to pay. Mandatory if ‘Abandon’ or ‘Remarks Only’ is selected. Maximum length of 200 characters.
	Click this button to save the data entered.
	Click this button to return to the ‘S85 Collection Tool History’ screen.
Status
Promise	Promise to do by – displays the initial promise date. User – displays the MIMS User name that entered the PTP. Promise Text – displays the details regarding the PTP.
Review	Review – displays today’s date in which the PTP is being reviewed. Only displayed if there is a review date Reschedule Count – displays the number of times the promise has been rescheduled.
	Click this button to save the data entered.
	Click this button to return to the ‘S85 Collection Tool History’ screen.

Possible Error Messages/System Warnings:

ID	Error Message Description	Action
105	Additional Remarks is mandatory.	Ensure that when ‘Abandon’ or ‘Remarks Only’ is selected, you have entered comments in the ‘Additional Remarks’ field box.

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